COVID-19 Information

If you need a COVID 19 test

You can book COVID Testing online by clicking here or you can Call 905-378-4647 ext. 42819. You will be required to leave a message and they will call you to arrange a testing date and time.

Please note local Assessment Centres will no longer accept walk-ins.

For information on Local Assessment Centres click here


Our COVID-19 Policies & Protocols

COVID-19 is placing stress on Canada’s public health system. Our clinic is starting to offer virtual care to make sure that we can continue to care for our patients safely and effectively. This means that we will be using video and audio technologies for some patient visits rather than asking all patients to come into our office. Some of these technologies are provided by the Province. Others have been provided by vendors like Google, or Apple to help make discussions with your care provider as easy as possible during these difficult times. Some health concerns can be addressed with virtual care alone, but in some cases, your doctor may ask you to visit a hospital or other health care facility if necessary, for a physical examination.

We do our best to make sure that any information you give to us during virtual care visits is private and secure, but no video or audio tools are ever completely secure. There is an increased security risk that your health information may be intercepted or disclosed to third parties when using video or audio communications tools. To help us keep your information safe and secure, you can:

  • Understand that this method of communication is not secure in the same way as a private appointment in an exam room.
  • Use a private computer/device (i.e., not an employer’s or third party’s computer/device) and a secure internet connection. For example, using a personal computer or tablet is more secure than at a library, and your access to the Internet on your home network will generally be more secure than an open guest Wi-Fi connection.

You should also understand that virtual care is not a substitute for in-person communication or clinical examinations, where appropriate, or for attending the Emergency Department when needed (including for any urgent care that may be required).

If you are concerned about using video or audio tools for virtual care, you can ask our office to arrange for you to visit a different healthcare provider or other health care center where you can be seen in person. However, please note that visiting a health care provider in person comes with a higher risk of coming into contact with COVID-19 and the possibility of spreading the virus.

By providing your information, you agree to let us collect, use, or disclose your personal health information through video or audio communications (while following applicable privacy laws) in order to provide you with care. In particular, the following means of electronic communication may be used (identify all that apply): videoconferencing (including Skype, Facetime, etc.).

 As we continue to monitor the coronavirus (COVID-19) situation, we wanted to reach out & share the precautions Niagara South Family Medicine is taking to keep our clinic safe for you, our team & our community.

  • We have always & will continue to disinfect high-traffic areas, including workstations between each patient & our washrooms regularly using hospital-grade disinfectants.
  • If you have a prescheduled appointment, we will convert that to a phone appointment and one of our physicians will call you at the scheduled time.
  • If it is necessary to see you in person the doctor will set up a time. Please ensure that we have your correct phone number.
  • If you have travelled outside of Canada recently or may have had close contact with a person considered a likely or confirmed case of COVID-19, please advise the staff who will direct you appropriately.
  • If you have a medical concern or condition please call and make an appointment as usual (it will be a phone appointment.)
  • If you require refills, please call the clinic and a physician will call you back and send a fax to your pharmacy.
  • COVID-19 is spread through contact, change how you greet one another. Instead of a handshake, a kiss or a hug — a friendly wave or elbow bump is less likely to expose you to respiratory viruses.
  • Practice frequent hand hygiene and coughing and sneezing etiquette. Cough or sneeze into a tissue or the bend of your arm, not your hand. Dispose of any tissues you have used as soon as possible in a lined wastebasket and wash your hands afterwards.

Stay Healthy,
– Dr. Remington, Dr. Fraelic, & Staff


Dear Patients,

As you may know, the Pfizer-BioNTech COVID-19 vaccine, also called Comirnaty, was approved for children 5 to 11 years old on November 19. As your child’s Doctors and Physician Assistants, we strongly recommend that your child gets the COVID-19 vaccine as soon as it becomes available to you.

We’d like to share some facts with you about the COVID-19 vaccine for children ages 5-11, based on recent studies of the vaccine in children:

  • The vaccine protects children from COVID-19: the vaccine was 90.7% effective.
  • No serious side effects were seen. The most common side effects were those that often happen with other vaccines: pain where the needle was injected, tiredness, headache, muscle pain and chills.
  • The dose for children is one-third of the adult dose. This dose was selected in part because it led to fewer side effects than the adult dose.
  • The vaccine for children is two injections given at least 21 days apart, and ideally 8 weeks apart.
  • The creation of this vaccine followed all required steps for the development of any vaccine.

The COVID-19 vaccine can play an important role in keeping community transmission low and preventing school closures, which in turn is important for your child’s mental and physical well-being.

We are learning more every day about the risks of COVID-19 for children. Some children who get COVID-19 – even those who are otherwise healthy – can end up in the hospital. Children who get COVID-19 can sometimes stay sick for many weeks or months – this is called Long COVID. We care about your child, and we don’t want them to get sick from COVID-19.

Vaccines work and they are a safe and important way to keep children healthy. We and our staff all got the COVID-19 vaccine to protect ourselves against COVID-19.

If you have any questions or concerns about the COVID-19 vaccine or protecting your child against COVID- 19, we are here to help and would be happy to discuss this with you. Please call the office to book an appointment. You can also refer to this fact sheet: Is the COVID-19 vaccine safe for kids?

Dr Jeff Remington, Dr Joe Fraelic, Dr Amanda Bell, Laura Bettger, Kiera Robinson
Your Primary Care providers at Niagara South Family Medicine


COVID-19 Vaccine Information

UPDATE JANUARY 12th, 2021:

  • The Pfizer vaccine arrives this week in the Niagara Region.
  • Niagara Health, Niagara Region and Emergency Services continue to work together on the region’s vaccination plan.
  • Niagara Health Vaccine Clinics will be opening in Niagara Falls, Welland and possibly other sites (TBD).
  • Niagara Region and Emergency Services will also deploy small teams to long-term care and current high-risk retirement homes to support their staff with vaccinating the residents.
  • Groups to receive vaccine doses will continually expand over the coming months, consistent with the risk-based framework provided by Ontario.

Read the official Statement from Niagara Health here

For more information on Niagara’s Vaccination Clinic at

For more information on the province’s vaccine implementation plan, click here


Yesterday (January 6), Niagara Health released a statement about COVID-19 vaccine delivery for Niagara and the vaccination plan for the region. Here are some key messages for our patients:

  • The first shipment of the COVID-19 vaccine are expected to arrive in the Niagara Region on the week of January 11, 2021.
  • Workers in long-term care and retirement home facilities as well as essential caregivers will be the first groups to receive the vaccine as per the prioritization framework developed by the Province of Ontario. 
  • The region’s first Vaccination Clinic will be housed in a temporary structure next to the Walker Family Cancer Centre at Niagara Health’s St. Catharines Hospital Site. This Vaccination Clinic will operate by appointment only and will not initially be open to the general public.
  • After the first group has been immunized, the vaccine would next be available to all health care workers, residents in long-term care homes, retirement homes, home care patients with chronic conditions and additional Indigenous communities.
  • During phase 3 of the prioritization framework, vaccines will be available widely across Ontario for anyone who wants to be immunized at that time.

Please do not call Niagara South Family Medicine or Public Health to ask about COVID-19 Vaccine Clinic information or being put on a wait list. More details will be provided as further information is made available about the various types of vaccines and availability of doses. Public Health will continue to update their COVID-19 vaccination webpage as more information from the province is received. Niagara South Family Medicine will share any news with our patients as it becomes available.

COVID-19 vaccine information has been released by the government.

To stay up-to-date on details about the vaccine and it’s availability (when vaccines will be available, vaccine safety, who will be vaccinated first and more) please visit the websites below.

Check out the website for the most up-to-date information about the COVID-19 vaccine here in Ontario.

If you are looking for more information, you can also visit the website for information about the Canada wide COVID-19 vaccine program.